Our Company, Our Culture, Our Pledge - American Air & Heat
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  • A message about COVID-19. We're here to help. Read More

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    At American Air & Heat, your family’s health is, and will always be our top priority. We are taking steps to keep our team healthy and your family safe during the COVID-19 pandemic.

    We are doing all we can to keep our clients and team healthy by Reducing touch points and time in your home. Also all Technicians will be Wearing Floor Savers/Shoe Covers, Rubber Gloves, Masks at your request.

    Rest assured, after each call we are disposing of those items in a sanitary fashion. We are continuously assessing the situation and working to make thoughtful decisions. We’ll move quickly to adapt appropriately as new information becomes available.

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    Our Company, Our Culture, Our Pledge

    SCHEDULE SERVICE

  • Our Company, Our Culture, Our Pledge

    May 2, 2016

    You rely on your home to serve as a safe, comfortable sanctuary. It protects you from the elements and helps you to weather life’s storms. And, though it’s often overlooked, your HVAC system plays a big role in making sure that you and your family “feel right at home”—keeping you comfortable through the changing seasons.

    But to have a reliable HVAC system (and, in turn, a cozy home), you first need to find an HVAC company that you can count on.

    When selecting a local business, it’s important to find a company that has the expertise and know-how to properly assist you. Being able to effectively and efficiently remedy a heating or cooling issue is, of course, the first priority.

    However, it’s equally as important, when choosing an HVAC partner, to find a company that delivers unrivaled customer service and reliable workmanship. After all, if it takes three weeks for a technician to fulfill a service request, or if that technician was rude or unprofessional, you’re most likely not going to call that company again.

    An outstanding HVAC business understands that it’s essential to not just do the bare minimum, but to go above and beyond to ensure that every customer is happy. So, from the moment that you first contact a business until the job is done, you should feel confident that your HVAC partner places your satisfaction at the top of its priority list.

    American Air & Heat’s Customer Pledge

    At American Air & Heat, we’re committed to being the company that you can count on. Our customers are our top priority, and our pledge is our commitment to how we do business. It is a declaration that compels us to listen carefully, to consider our actions and their impact broadly, and to lead responsibly. It helps us to convert our values into actions, and to make clear who we are and what we champion.

    So, day in and day out, the American Air & Heat team pledges the following:

    • We believe that customers are the most important people in any business.
    • Our customer is not dependent on us; we are dependent on them.
    • Helping you is not an interruption of our work; you are the purpose of it.
    • You do us a favor when you call for our services; we are not doing you a favor by providing the service.
    • Customers become part of our company’s family.
    • Each customer is more than just data and statistics; you are a real human being with feelings and emotions, just like us.
    • Everyone deserves the utmost courteous and attentive customer service that we can provide.
    • Our dedication to customer satisfaction extends into our hometown community.

    The Difference You Can Count On

    While a lot has changed since American Air & Heat got its start in 1986, our mission remains the same: provide only the best service and products to residents and businesses in Orlando and throughout Central Florida. For us, “Quality is Our Specialty.” Our skilled team vows to provide not only superior products and HVAC solutions, but also dedicated service and reliable workmanship. That’s a promise.

    To learn more about our eight-step pledge or to speak with an American Air & Heat team member, complete our online form or call our office at 800-715-7503 today.